RETURNS AND REFUNDS

Return Policy

At Avonjee LLC, we aim to provide you with high-quality products and a seamless shopping experience. However, we understand that there may be times when you need to return a product. Our return policies vary depending on the supplier, as we work with a range of global suppliers to fulfill your orders.

How to Request a Return:

  1. Contact Us First:
    If you need to return an item, please contact us within 14 days of receiving your product at [Your Customer Support Email]. Provide your order number, the reason for the return, and any relevant details. Our customer support team at Avonjee LLC will assist you in reaching out to the supplier to confirm the return process.

  2. Supplier-Specific Return Policies:
    Since we partner with various suppliers via AliExpress, the return policy for each product may vary. Once we receive your return request, Avonjee LLC will liaise with the supplier to determine the specific terms and conditions for the return. Some suppliers may offer a refund, exchange, or store credit.

  3. Return Eligibility:
    To be eligible for a return:

    • The item must be unused, in the same condition as you received it, and in its original packaging.
    • Certain products may not be eligible for returns depending on the supplier's policy (such as customized or personal items).
      Our customer support team will advise you on the eligibility criteria once Avonjee LLC contacts the supplier.

  4. Shipping Costs:
    Return shipping costs are generally the responsibility of the customer unless otherwise specified by the supplier. We will provide you with the return instructions, including the return shipping address, once we have processed your request.

  5. Processing Time:
    The processing time for returns may vary depending on the supplier. Once the supplier confirms receipt of the returned item, Avonjee LLC will proceed with your refund, exchange, or store credit as per the supplier’s terms.

  6. Refunds:
    Refunds (if applicable) will be processed through the original payment method. Please allow up to 7-14 business days for the refund to appear in your account, depending on your bank or payment provider.